You agree to review these Terms of Service regularly and your continued access or use of the Service will mean that you agree to the changes made.
We provide detailed advice and support to our clients as well as a fully integrated online accountancy system, within a secured area of the site.
“client”, “you”, “your”, “your company” and “directors” will be used for the client in all cases throughout.
2. Our Services
2.2 Any additional services outwith that agreed may incur additional charges which will be confirmed and agreed in writing prior to commencement.
2.3 We do not undertake responsibility for and in respect of any matters arising from services or information provided by any previous suppliers of accountancy services.
2.4 We are not authorised to and do not give investment advice and we shall have no liability whatsoever to you in connection with investment advisory matters.
3. Your obligations
To enable us to carry out work on your behalf you agree to:
3.2 Undertake to ensure that you provide full information and documentation and that all such material provides full disclosure of all sources of income, charges, allowances and capital transactions and that the information you provide to us or that is provided to us on your behalf is complete, true and accurate, and relevant to you, your company and/or your respective affairs.
3.3 Ensure that you keep us informed of any change of address, telephone or email.
3.4 Send us all relevant transaction information on a monthly or yearly basis using our secure online facilities.
3.5 Upon receipt, forward all copies of Inland Revenue statements and all correspondence received from HM Customs and Revenue and Companies House to enable us to deal with them as necessary and within the statutory time limits.
3.6 Regularly check for communications from us so that you are fully aware of any changes in the services that are to be implemented.
3.7 Agree to indemnify us in respect of any losses or damages suffered by us as a result of any misrepresentations or any dishonesty and/or fraudulent behavior on your part or that of others providing information to us on your behalf.
4.2 For monthly services, the payment method used is Direct Debit.
4.3 You will be given at least 30 days notice of any change taking place to the agreed fee structure.
4.4 Transfer fees are applicable if you wish to transfer to us part way through your business year. The transfer of the first 3 months is free of charge, the remaining months will incur a fee. Payment will be spread over the remaining months of your business year and our standard payment terms will apply.
4.5 You will be invoiced separately for any additional fees incurred that fall outside your agreed service levels, for example, HM Custom and Revenue enquiries. These fees will be agreed with you in advance and invoices are to be paid within 30 days of the invoice date by cheque, BACs or Direct Debit.
4.6 All fees are fixed and there will be no reductions or refunds for services not utilised.
4.7 In the event you become more than 60 days in arrears, in respect of your fees, we reserve the right to suspend our service to you which includes access to your online account until all outstanding fees are paid.
5.2 In the event of termination, no charge will be applied for closing down your business or transferring to another accountant.
5.3 We reserve to right to hold all records and information until full payment of any arrears is made.
5.4 In the event of termination we will undertake subject to the above terms to provide all records (including up to date accounts) up to the specified date of termination. We shall only prepare and provide statutory accounts in respect of a particular financial year if you were a client as at the end of such financial year.
6.2 We will not be responsible for any viruses passing through our website or through email although we will use the latest technology to prevent this happening where possible. It is the responsibility of the recipient to carry out a virus check on any attachments received.
6.3 Client data is held on servers located within secure facilities conforming to the highest industry standards for security and authentication.
6.4 We use industry standard 128-bit SSL encryption to ensure that all communications between the client browser and our servers is secure.
6.5 We undertake that your data will be held in confidence and will never be given or sold to any third parties under any circumstances.
7. Warranties and Exclusions
7.2 We shall not be liable for any losses, penalties, surcharges, interest or additional tax or loss of use of software or data or for any indirect, consequential or special losses whatsoever and howsoever arising from the services provided by us to you or your inability to use or access the services.
7.3 We are not responsible for any delay or failure in carrying out our services under this agreement for reasons beyond our reasonable control including but not limited to the acts or omissions of a third party, your failure to perform your obligations, including the supply of information, your failure to act on our advice or respond promptly to communications from us or the tax authorities, government action or any other major event.
7.4 Nothing in this agreement shall serve to limit or exclude our liability in respect of fraud or in respect of death or personal injury caused by our negligence.
7.5 The entirety of this clause shall survive the termination of this agreement for whatever reason.
8. Retention of Records
8.2 Certain documents may legally belong to you but we intend to destroy correspondence and other papers we store which are more than 7 years old, unless the documents are deemed by ourselves to be of continuing significance. You must tell us if you require retention of a particular document.